Dear DBCI Customers and Friends,
I'm excited to report that our commitment to service and operational excellence in the second quarter of 2019 is driving results that will yield benefits for you and your businesses. These efforts are in service to our vision of being a reliable leader that provides valuable expertise and delivers excellence in everything we do- from product development to production and order placement to delivery.
IMPROVING YOUR DBCI EXPERIENCE
We believe that improving your DBCI experience starts with hearing your personal feedback. This quarter, you will begin to see Voice of the Customer (VOC) surveys tailored to individual orders you place with us. Your candid responses to these surveys will help us fully understand your experience so we can create actionable initiatives within our teams that drive positive outcomes you can benefit from. Thank you in advance for your participation; we look forward to hearing from you!
EXPANDING OUR CAPACITY
The continued innovation and improvement of the products and services we provide to you remains a primary focus for our team. This effort includes the launch of an industry-leading automated manufacturing line that is expected to help:
- reduce order lead times
- increase the quality and consistency of our products
Stay tuned for details on this exciting development, which we expect to be operational this August.
SUPPORTING THE INDUSTRY
Moving the industry forward is a team effort. In addition to state and local trade shows, DBCI is again participating in the annual Self-Storage Association (SSA) Fall Conference & Trade Show at the MGM Grand Hotel & Casino in Las Vegas. Visit us in booth #129 to see what we've been working on and to help us support growth and innovation in the self-storage industry!
Thank you for your continued partnership. We look forward to an exciting and fruitful second half of the year. Please feel free to communicate your needs to us at any time so we can work to better serve you.
Rich Saginaw, DBCI President